Tag Archive for 'Food Safety Supervisor'

Preventing Potential Kitchen Hazards

When people hear about food safety, their minds automatically go to food poisoning or spoiled and mishandled food but dangers aren’t just inside of the food; they’re hidden all over the kitchen. Did you know that kitchens are the most dangerous room in houses, hotels and restaurants? It’s true!

Think about the last time you cut your finger on a knife while either cooking or trying to open a package. Not only did it hurt but it also made you think, wow, if I had just taken this step or that step, I wouldn’t be bandaging my finger right now. This is how people learn from their mistakes making the next time you’re in the same predicament, much safer.

In a home kitchen, the live and learn technique usually works great but when you’re working with many people in a hot and sometimes cramped professional kitchen, the percentage of having any kind of accident increases enormously.

Anyone who’s worked behind the scenes of a catering business or inside of a professional kitchen knows that when the mealtime crowd rushes in, the hectic pace in the kitchen also speeds up. Mix this with sharp utensils, stove fire, oil, lots of cooks and other high quality kitchen machinery and equipment, you’ve just made the perfect recipe for disaster. That is, only if you and your staff aren’t well prepared and trained on how to always be two steps ahead.

Some of the most common kitchen accidents are caused by fires, electrical appliances, steam, oil, hazardous materials and hard to reach places. Here’s why:

  • Fires – This is one of the more obvious hazards since stoves and ovens are always lit with fires and yet, it’s one of the biggest accidents to happen in the kitchen! Long or loose fitting sleeves can catch a flame or perhaps have some drops of oil on the wrist area causing it to become a flammable torch rather than a protective barrier. To prevent this from happening, it’s best to wear a flame retardant chef’s coat or roll the sleeves up to the forearm.
  • Electrical Appliances – Faulty or frayed wiring, burned out sockets or old appliances can also cause fires and electrocution if not checked on a regular basis. Before each shift, all electrical appliances, sockets and even lighting should be checked since the last thing you’ll ever want is an electric spark near the stove.
  • Burns – Burns and scalds come as minor and major injuries from every angle you turn in a professional kitchen. Whether it’s boiling liquid droplets or a large spill of bubbling oil, you must be on high alert at all times! Most people are aware of these types of burns but tend to forget the steam that comes with covered pots and pans that can cause serious damage to the skin. To help stay alert, keep all pots covered when unattended or when boiling hot liquid and also keep arms covered in well-fitted flame retardant sleeves. When opening covered pots, ALWAYS open away from your face, never towards yourself.
  • Hazmats – The word ‘kitchen’ and ‘hazardous material’ aren’t often put together but certain chemicals kept in the kitchen are considered hazmats by the Occupations Safety and Health Association (OSHA). Some of these products are hand sanitisers, cleaning liquids, certain oils and pesticides that are used in the kitchen for obvious reasons but should they accidentally get mixed into a customer’s order, it could cause serious side effects which is never good for business. Many kitchens keep a checklist close by to remind them which chemicals are considered hazardous to ensure that these products are always put away before the food is brought out.
  • Slips and falls – Falling off a stool or chair happen so frequently that there are television commercials broadcasted all over the world. There are even parodies made because it’s always the fault of the person who fell. If there’s something in storage that’s too high up to reach, ladders are sometimes used and not set up properly or chairs are pushed for a quick hop up, often not stable enough to support an adult’s weight. If you need to get something that requires additional help, bring a spotter along with you to make sure you climb up and down safely. As for trips and falls in a professional kitchen, it’s easy to get wrapped up in the bustle and forget to clean up after yourself but it’s such an important task to include. Leaving a fallen onion on the floor or a mop leaning against the wall is a disaster in the making with people running through to grab their orders, often not looking where they’re going. Always pick up after yourself to help keep a clear walking line for all staff – it’s that simple!

Just for a little bit of fun, take a look as this poor woman gets hit with just about every possible accident that can happen in a kitchen:

Accidents in the kitchen can occur quite often if preventative measures aren’t taken early on. Many companies are required by law to follow certain regulations and codes to keep the kitchen safe for customers and more importantly, food service workers. To help food business owners pass all points of inspection, it’s important to have an Internal Food Safety Audit conducted within their kitchen/s.

Internal Food Safety Audits will ensure that all employees are aware of potential hazards but also, will make certain that food business owners will take the proper measures ahead of time to keep common kitchen accidents to a minimum.

As long as you’re two steps ahead of potential safety hazards in the kitchen, you can be guaranteed to have a safe kitchen that keeps customers satisfied and coming back for more!

 

 

Share

There’s an ‘I’ In Kitchen But NOT In Teamwork

What is a restaurant or catering business without its top chef? What is a chef without waiters and waitresses to serve their fantastic food? It’s definitely not one of the finer food businesses in town.

Teamwork plays an important role in the food safety business. With one part of its whole missing, the food business no longer functions as one smooth operation and guess what? This doesn’t only include the staff!

The leader must also be a part of the team whether this is making sure all wait staff, cooks, chefs and other key players is all on the same page or through demonstrating how tasks need to be completed.

A great example of poor teamwork is the famous Hell’s Kitchen television show with Gordon Ramsey as the star. Ramsey is renowned for his bad temper, use of profanity and degradation of anyone in his kitchen. While this is surely great for the network ratings and brings a lot of attention, it’s also a great example of what can happen in a kitchen without teamwork present or the leader setting a solid example.

With a crowded kitchen during a restaurant’s busiest time, the atmosphere can get tense. There’s waiters rushing in and out, bringing in orders, taking them back out; too many cooks and not enough chefs and that forever short period of time the food must be prepared before the customer gets angry.

If a sense of camaraderie isn’t established before the shift begins, then rank in the kitchen takes over the feeling of being part of the team. The end result of that can be disastrous causing a lack of helpfulness towards each other, leaving each to their own task and basically asking for potential accidents to happen in or outside of the kitchen.

This video is a little silly but it presents a good message of what happens when people work in restaurants alone rather than working with each other:

Kitchens are definitely a challenging place to work which means that motivation must be put at the top of the priority list. This is because the two most powerful motivators are trying to make a difference and the opportunity to work closely with others to achieve a common goal.

This doesn’t mean hold a cookie on a dangling string in front of your staff; it means care about getting to know your employees so that you can lead and inspire them to become better at their profession. It’s a completely natural feeling for people to work extremely well together when there’s motivation present.

Managers have to provide the motivation by fully training their staff, spending time on the floor with their cooks and giving constructive criticisms instead of degrading, sardonic remarks when someone isn’t performing up to their standards. It’s up to the staff to carry out their responsibilities while staying attuned with their colleagues. It’s a simple thing called respect.

There’s no way around the chaos that will ensue but if respect formed as a mutual bond amongst staff, from employee to supervisor and vice versa, motivation will stay high. This little shift in the professional kitchen paradigm will have everyone working together as a well-oiled team, not to mention, keeping the kitchen running as a smooth operation.

Every fine restaurant wants repeat happy, satisfied customers. The only way to acquire that is to start working as a team from the bottom of the faculty chain all the way up to the top of the management line!

Teamwork is a continual loop that shows teamwork can never be underestimated in ANY company – especially in the professional kitchen!

 

 

 

Share

Don’t Risk A Fine

New food laws require certain food businesses in the NSW hospitality and retail food service sector to have at least one person trained Food Safety Supervisor (FSS). Businesses have until 1 October 2011 to appoint their trained Food Safety Supervisor and notify the relevant council. Penalties for not having a Food Safety Certificate in NSW include a $330 fine for individuals or a $660 fine for corporations, plus placement on the NSWFA “Name and Shame” website for 12 months.

Click on the image below to access an online Food Safety Supervisor Training course.

Food Safety Supervisor Certificate

Share

Food Safety Supervisor Requirements And Penalties

Did you know?

  • Each state has different Food Safety Supervisor requirements and the penalties that apply for not complying also differ?
  • Businesses in NSW can risk a $660 fine whereas in Queensland, they risk a slightly smaller fine, but automatically lose 2 of the maximum 5 stars from the scores that they must display on their doors!

1 DAY WORKSHOPS IN SYDNEY

SITXOHS002A Follow Workplace Hygiene Procedures
&
SITXFSA001A Implement Food Safety Procedures

Monday 25th July 2011 – Liverpool, Sydney
Monday 22nd August 2011- Liverpool, Sydney
Monday 19th September 2011- Liverpool, Sydney
Monday 17th October 2011- Liverpool, Sydney

Time: 9am – 5pm
Venue: 2/20 Railway Street, LIVERPOOL, 2170 NSW

Parking: There is a parking station at 33 Moore Street (Enter via Dewsbury Way) CLICK for more details

Note: The venue is only 200 meters from Liverpool train station

Cost: $180 per person (inclusive of all course materials, assessment, statement of attainment, NSWFA FSS certificate and snacks)

Competencies: SITXOHS002A Follow Workplace Hygiene Procedures & SITXFSA001A Implement Food Safety Procedures

Note: Health and Food Processing competencies can also be included if required

To book, please contact our partner for this event: Kristie Tsakiris from Hospitality Brainwave

Phone:
            1300 615 904
Mobile:
            0410 592 181
Email:
            kristie@hospitalitybrainwave.com.au

Over the next couple of weeks, I will summarise for you what the requirements are in each state.

This week, I will start with NSW as this is the most recent change and one that potentially affects the most number of businesses

Over the past two weeks I have explained to you some of the changes that are happening in NSW in relation to audits in Vulnerable Persons businesses that were explained to all of the auditors that attended the meeting. It shocked me to find out that with less than three months to go before the mandatory requirements are enforced, that less than 10% of all applicable businesses have completed this course!

On the 1st October 2010, the New South Wales Food Authority (NSWFA) announced that all hospitality and retail businesses that prepare food (cut, make, cook, cool etc. their own meals) will need to have at least one person trained as a designated Food Safety Supervisor (FSS). This means that impacted businesses only have until the 1st October 2011 to appoint a trained FSS and notify their relevant council of their FSS details.

The NSW Food Authority website has been updated and provides information on the following:

  • Guide for businesses (exempt businesses) & Guideline document
  • Training requirements
  • Approved providers
  • Notifying FSS details
  • FSS certificates (prior training & replacements)

The NSWFA has provided local councils with copies of the ‘Guideline to Food Safety Supervisor Requirements’ for distribution to local businesses, and have also placed English and translated versions of the guidelines on the Authority’s website. The NSWFA website also has:

In summary, the NSWFA has also announced the following requirements:

  • The FSS must be trained by a Registered Training Organisation (RTO) that is approved by the NSWFA. Be aware, that not all training companies that deliver food safety training are approved.
  • The trainer delivering the training must be approved by the NSWFA
  • The FSS cannot apply for Recognition of Prior Learning (RPL) to receive a NSWFA approved certificate. They must attend a formal course (or conduct online).
  • The certificate is only valid for 5 years. A refresher course must be undertaken by an approved RTO at least every five years.
  • There is a $30 fee that applies to all certificates issued. Some RTOs include this in the cost, and others have it as an extra
  • Once you have obtained your certificate, you must still notify either the NSWFA or your local council of who your businesses FSS is.

For the certificate to be recognised, you must have the NSWFA FSS certificate (a copy of which appears below). Just having the correct unit of competency on an RTO statement of attainment will not be accepted.

The penalty that applies to businesses not having a qualified FSS is $330 for individuals and $660 for corporations.

Remember you must have completed the training by 1st October 2011 to avoid this.

Given that most people leave things to the last minute, it is best to do it now, so that you don’t risk the cut off deadline of 1st October 2011.

To assist you meet this requirement, we have scheduled four workshops for individuals and are also taking bookings for onsite workshops (where you can all your staff trained at your workplace, saving you hundreds, if not thousands of dollars.)

In Melbourne or want to do the course online?

We have a course in Melbourne, in Glen Iris on Friday 5th August 2011. Contact Sarah on 1800 FOOD SAFETY (1800 366 372) or email her at info@PrimeSkills.com.au.

To do the course online go to: http://www.foodsafetysupervisor.net.au/food-safety

Don’t leave it to the last minute. You only have less than 2 ½ months to complete the training, submit the assessment and notify the council/ NSWFA.

 

Share