Trainee Information

/Trainee Information

Policies, Procedures and Forms

Trainees and employers can download PDF copies of our information and forms as needed.

Call the Prime Skills Pty Ltd office on 1300 EAT SAFE (1300 328 723) or email us if you need any assistance accessing these resources.

Trainee Handbook

Client Needs Request Form

Client Needs Procedure

AQTF Employer Questionnaire

Payment Form

Privacy Policy

Workplace Health and Safety Procedure

In-house Feedback Form

Online Feedback Form

Completed forms can be returned if needed by:

Postal Address: Post Office Box 1014
Ashwood, Victoria, 3147, Australia

Scan and Email to us

Frequently Asked Questions

Are the accredited courses really “nationally accredited” training?

Absolutely. Prime Skills Pty Ltd are a Registered Training Organisation (RTO) approved and audited by the Australian Skills Quality Authority (ASQA) (Provider Number 21317).

All of the accredited courses include training and assessment materials that have been developed by Prime Skills, against a national Unit of Competency.

All Trainees that are deemed competent, will be issued with a “Statement of Attainment” that indicates the Unit of Competency that the Trainee has been deemed competent in.

These are the same nationally recognised “Statement of Attainment” that you can receive from a local TAFE College or other tertiary training provider.

How can I confirm that the accredited courses really “nationally accredited”?

If you would like to double check the courses we deliver are accredited, then you can verify our registration and scope of the accredited courses that Prime Skills Pty Ltd can deliver at

What if I just want to update my qualification?

No problem. Just contact us and we will send you the updated assessment pack, however we will require you to send us a copy of you previous “Statement of Attainment” when you return the assessment.

When you contact us please state that you want to do the Qualification Update and the competency it is for. The updated assessments can only be completed for the Unit of Competency that Prime Skills Pty Ltd are registered to deliver on this website.

For more information please contact us directly on 1300 EAT SAFE (1300 328 723) if in Australia, or from +61 3 9888 7448 if calling from outside of Australia, or click here to email us.

Can I enrol in BOTH the Level 1: Food Hygiene Course and the Level 2: Food Safety Supervisor course assessments at the same time?

Absolutely, and we provide a $50.00 discount as long as you enrol and pay for both courses at the same time, there will be no problem.

For more information please contact us directly on 1300 EAT SAFE (1300 328 723) if in Australia, or from +61 3 9888 7448 if calling from outside of Australia, or click here to email us.

What sort of assessment can I expect?

Once you have enrolled and completed the course, you will have access to the assessment that relates to the course that you have enrolled in. Depending on the course that you have enrolled in, the assessments will consist of a variety of assessment methods including:

  • Narrative questions (written);
  • Multiple choice;
  • True/ false;
  • Drag and drop (online courses only);
  • Scenarios;
  • Case studies;
  • Workplace assessments;
  • Practical exercises;
  • Role plays;
  • Group activities.

We can also consider alternative types of assessments such as work samples, supervisor / manager feedback, video samples etc. The alternatives will depend on the Unit of Competency being assessed and your geographical area. Postage, travel or workplace assessment costs may apply to these alternative methods.

For more information regarding assessments please contact us directly. You can also visit the to learn more about each individual Unit of Competency including any specific assessment methods, performance criteria, and applicable range statements.

What sort of support can I expect when completing the learning?

Once you have enrolled and paid your course fee, you can have your questions answered via email, fax or telephone. Please state your full name and the course you have enrolled in, with all correspondence.

How long do I have to complete the assessment for an online course?

Once you have enrolled in an online course, you must complete the course learning materials and submitted all components of the assessment to our office within 30 days.

If you do not submit the narrative assessment back to our assessor within the 30 day period or if you don’t have a great reason why it’s not been completed, then there is an additional administration charge of AUD$55.00 that applies.

NOTE: If the Unit of Competency you are enrolled in is updated or changed, and you take longer than 30 days to complete the course then you may have to re-submit your entire narrative assessment again and pay the AUD$55.00 administration charge.

So how do I enrol?

Enrol for online training by clicking relevant course tab on our website or click here to email our office.

How do I pay?

You can pay by credit card when you enrol online. You can also pay by cheque, money order or Electronic Finds Transfer (EFT) however a AUD$22.00 Tax Invoice fee applies to these non credit card methods. Once payment is received/ cleared you will be enrolled automatically into the course of your choice.

If you are paying by EFT, please ensure you use your full name or the Tax Invoice Number as the reference that will appear on our statement.

How do I know that my money is safe?

As Prime Skills Pty Ltd is a Registered Training Organisation (Number 21317) we MUST follow set guidelines and codes of practice in relation to courses that are prepaid. For more information about RTO’s, or the Australian Quality Training Framework (AQTF) go to

Credit Card payments are also safe through our secure EWay portal.

When enrolling online, please check that the locked padlock appears in your status bar (at the bottom of the screen). If you cannot use the secure connection, please contact our office.

EWay’s security information can be viewed at:

Can I get a refund?

Yes…and No… Our refund policies are prescribed in the Prime Skills Trainee Course Information booklet that can be downloaded via the link at the top of this page. The answer will depend on why you are requesting a refund.

Why is the Food Safety Supervisor Course more expensive in New South Wales, than in other Australian states?

In New South Wales, the Trainee that completes the Food Safety Supervisor for NSW is issued with two certificates. They are:

  1. The “Statement of Attainment” for the Unit of Competency issued by Prime Skills Pty Ltd (this is the same certificate that Trainees in other states receive); as well as;
  2. The NSW Food Authority Food Safety Supervisor Certificate (A green and white certificate issued by the NSW Food Authority. Prime Skills Pty Ltd is registered with the NSW Food Authority to deliver and assess this course, however for every NSW Food Authority Food Safety Supervisor Certificate that we issue, we must collect and then pay a fee a fee to the NSW Food Authority. We must also pay an additional fee as an RTO to be approved by the NSW Food Authority.

If you are based in NSW but do not need the green NSW Food Authority Food Safety Supervisor Certificate (but still want the Unit of Competency) then do not select the NSWFA option.

Alternatively, if you are based in other Australian states, but would like the additional NSW Food Authority Food Safety Supervisor Certificate, then simply select the NSWFA option and you will be charged the extra fee.